Refund & Subscription Policy

Effective Date: 20th March 2025

At BASETECH-FZCO, trading as InHero, we are committed to delivering exceptional software and service experiences. Please review this policy carefully before making any purchases or subscription changes.

1. Upgrading Your Plan

You may upgrade your InHero package at any time. Upgrades will be billed immediately at the new plan rate, and access to upgraded features will be granted upon payment confirmation.

2. Downgrading Your Plan

If you wish to downgrade your current subscription, please contact our support team. Downgrades will be scheduled to take effect at the end of your current billing cycle unless otherwise agreed upon with your Account Manager.

To request a downgrade, contact us at: support@inhero.com

3. Post-Payment Onboarding

After your payment is processed, an InHero Account Manager will be assigned to work closely with you in setting up and customizing the software to meet your business needs. This onboarding process begins immediately after payment confirmation.

4. No Refund Policy

All payments made to InHero are final and non-refundable. By completing a purchase, you agree and acknowledge that no refunds will be issued—this includes cases of partial usage, unused time, or dissatisfaction following onboarding initiation.

5. Contact Us

If you have any questions about your subscription, upgrades, or billing, please get in touch with us:

• Email: support@inhero.com
• Address: BASETECH-FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates