Privacy Policy

At BASETECH-FZCO, trading as InHero ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or use our website and services.

1. Information We Collect

We may collect the following types of personal data:

  • Name, email address, phone number
  • Account credentials (username and encrypted password)
  • IP address, device information, browser type
  • Usage data via cookies and analytics tools
  • Payment and billing information (via secure third-party processors)

2. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of GDPR:

  • Performance of a contract
  • Your consent
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving services, preventing fraud)

3. How We Use Your Information

We use your data to:

  • Provide and manage your access to our services
  • Respond to inquiries and provide support
  • Improve our services and analyze usage patterns
  • Send service notifications and updates

4. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic and enhance user experience. You can control cookie settings through your browser preferences.

5. Third-Party Services

We may use third-party service providers such as payment processors and analytics providers. These providers are contractually obligated to handle your data securely and only for the purposes specified by us.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After that, it is securely deleted or anonymized.

7. International Data Transfers

Your information may be stored or processed outside the United Arab Emirates (e.g., in the UK or USA). We ensure that appropriate safeguards are in place in line with applicable laws for cross-border data transfers.

8. Data Security

We implement appropriate technical and organizational measures, including SSL encryption, secure data storage, and password hashing to protect your personal data.

9. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing
  • Withdraw consent at any time
  • Receive a copy of your data in a portable format

To exercise these rights, contact us at support@inhero.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or by posting an update on our website. Please review this page periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@inhero.com

Address: BASETECH-FZCO, trading as InHero, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates.

Last updated: 22nd March 2025